Raving Fans Becomes YOUR Sales Force

“To keep your customers today, you can’t be content just to satisfy them. If you want your business to thrive, you have to create what I call Raving Fans — customers who are so excited about the way you treat them that they want to tell stories about you. These customers become part of your sales force–” by Ken Blanchard, coauthor of Raving Fans: A Revolutionary Approach to Customer Service.

Wow! Ain’t it the truth in our home party business or what? Don’t you love it when your hostesses and her friends BRAG about how great you treat them how much fun you are, how ‘nice’ and/or generous? These RAVING Fans in essence become YOUR sales force, they sell you, they sell for you, they sell your business and keep your business going for YOU!

So how can you create RAVING Fans?
–Thrill your hostesses: connect with them before, during, and after a party. Critical: it doesn’t stop once you leave her door!
–Focus on education, and especially on FUN during your presentation. Make it ‘all about them’
–Connect during and especially AFTER a presentation with every customer. Call and or/email them to see if they got their order and if they are happy. Huge tip: Invite them into your social online circle (like Facebook) grow them into a Raving Fan.
–Customer returns? Customer complaints? The last thing you want to do is ‘pass them off’ to someone else. Be the in between, do the leg work, follow through for them, and do whatever you can do to make it right, even if it isn’t profitable for the moment. This INSURES a Raving Fan.

—Rina Valan

P.S. If you can’t read Ken’s book soon, read The Thrive Blogs review..worth 2 minutes of your time.

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Once upon a time, in 1984, a woman named Rina Valan was frustrated about the limits placed on women in the business world and in their personal relationships. Back then, you literally had one choice: raise a family or have a career. In addition, if women complained of lack of pleasure with a partner, it was just assumed she was ‘frigid.’ Those choices were just not acceptable to Rina, and so her mission because clear to be that champion for the financial and personal well-being of women and their partners. With a $10,000 loan from her mother and drawing out all her cash advances on credit cards, in August 1984 Rina started Fantasia Home Parties in a small dusty warehouse in Elizabeth, NJ. She loved her 3 year old daughter so much that she could not bear to leave her with a sitter, so she took her to work every day. In the evenings would train new consultants so they could sell at home parties and be able to support their families AND be there to take care of them too. Today, Rina and her daughter, Emily, still work side by side. So 30 years later, Fantasia Home Parties stands as the pioneer and leader in romance home parties. As one of the founding member of CAHPA (Certified Adult Home Party Association), Fantasia continues to forge the trail and we make it possible for women to be equals in matters of the heart, personal pleasure, or providing income for themselves and family. Some of us do it in pink high heels or sneakers, some are single or married, some are single moms, or some of us are even taking care of own moms. With over 33 years of executive experience in the Home Party and Direct Selling business, her personal attention and real life experience is the backbone of our team. It is not unusual that she shares her working experience daily by coaching and with personal support with both new and experienced consultants.

Raving Fans Becomes YOUR Sales Force

Rina Valan, President and Founder of Fantasia Home Parties