Leaving Voice Messages: How Not to Get a Call Back

Psst. Want to irritate me? Leave me a voice message that doesn’t tell me anything, like: ‘It’s so-and-so…call me’

Know what is worse? 
Guilt ridden voice messages, or scolding.

Do any of these sound familiar:
—You never call me!
—How come you didn’t call me today?
—I left you 2 messages already, I’ve been waiting!

These all push the wrong buttons.

Getting a message like that from a person trying to do business with you has got to be the ultimate toxic message. Why in the world would anyone want to call if they make you feel bad for not returning their call? And this is supposed to make you want to do business with them?
I don’t think so…

Think carefully about the tone and content before you leave messages on your customers’ voice mail. (especially important for your hostesses, new leads and/or prospects)

The first sentence should be up and say something interesting, something that you/they can connect and make a connection with, something to pique their curiosity. The idea? To make them pick up the phone next time you call. Remember, by not making them feel guilty or referring to it at any time, you gain valuable points.

Tip: to avoid incessant phone tag issues, suggest a ‘phone appointment’ and leave the time and date.

—Rina Valan

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